Return & Refund Policy
1. Eligibility for Returns
- Returns are accepted only for products that are unused, unopened, and in their original packaging.
- Due to the nature of incense and dhoop products, items that have been opened or used cannot be returned.
- Return requests must be made within 5 days of delivery.
2. Non-Returnable Items
- Opened or used incense sticks and dhoop sticks are not eligible for return.
- Products with damaged packaging caused after delivery or improper storage are not eligible.
- Items purchased during special offers or clearance sales may not be eligible for return unless defective.
3. Damaged, Defective, or Incorrect Products
- If you receive a damaged, defective, or incorrect product, you must inform customer support within 48 hours of delivery.
- Clear photos or videos of the product and packaging are required for verification.
- After approval, a replacement or refund will be processed.
4. Return Process
- To initiate a return, contact customer support at sableruturaj4@gmail.com with your order details, reason for return, and supporting images.
- Once approved, instructions for return shipping will be provided.
- The product must be securely packed to avoid damage during transit.
5. Return Shipping
- Customers may be responsible for return shipping charges unless the product is defective, damaged, or incorrect.
- Original shipping charges are non-refundable unless the return is due to an error from our side.
6. Refund Process
- Refunds will be initiated after the returned product is received and inspected.
- Approved refunds will be processed through the original payment method.
- It may take 5–10 business days for the amount to reflect, depending on your payment provider.
7. Exchange Policy
- Exchanges are subject to product availability.
- If the requested item is not available, a refund will be issued.
- Only eligible items meeting return conditions can be exchanged.
8. Important Notes
- Fragrance perception may vary from person to person and is not considered a defect.
- Slight variations in color, packaging, or fragrance intensity may occur due to natural ingredients.
9. Contact Support
- For any return, refund, or exchange-related queries, please contact:
- sableruturaj4@gmail.com